Seattle Arts & Lectures

For over a decade UniversalMac has been an invaluable partner to Seattle Arts & Lectures. They have celebrated our wins with us and supported us in our most challenging times as a part of the core team that allows the organization to remain focused on our mission.

 As a non-profit, we are constantly relying on the UMac team to help us keep our technology running smoothly while on the tightest of budgets.

They are always graceful, helpful, and creative and have the mission of the organization at heart. They have helped us with everything from long term tech planning to being called from a fundraiser and asked to problem solve a powerpoint issue to moving our offices (twice!). We are constantly grateful for the partnership and support of the entire UniversalMac team! 

Creative Media Alliance

UniversalMac has been an integral part of CMA’s office technology, since 2010. UMac created flexible, economical solutions around our fast-evolving infrastructure requirements to support our 4K video editing workgroup, while also supporting our mobile technology, and back-office systems.

They helped us build and maintain our XSAN for all these years which went through multiple major upgrades without any major hurdles and no unplanned downtime. They've been managing everything IT and will go above and beyond to make sure every question is answered and that we get the best out of our IT systems. It's great being in this very positive and strong relationship. We get a visit every week to make sure all is running smoothly and we will often chat about anything with Cedric or Ian. They're definitely part of our CMA family :)

Foreseer

In 2014 our company growth required a new IT provider. After seeking referrals, we selected UniversalMac. The change in both service and capability was immediate and notable from any other firm we'd hired. After an introductory visit, they delivered a discovery report and an easy to understand IT plan to rebuild our server, network, wireless and all our workstations one step at a time. The work was carefully orchestrated with minimal downtime. Finally, we had a stabilized infrastructure, and comfort in knowing we had an excellent backup system too. They were also critical partners when they helped us move to a new office. Their team coordinated with all the vendors. We didn't have to worry about the IT part of the move because they seamlessly took care of it all. The support team is very responsive and always helpful. I like that they are easy to communicate with, professional, and kind.

G. G. Property Management
I remember well the time you spent an entire day with me to get me back up quickly when my equipment and data were stolen.

Thank you so much!

Golden Lasso
UniversalMac has been integral to the success of my team. Instead of trying to wade through the myriad of IT issues that come up on a regular basis, we’re free to focus on what’s important to us: our clients and their needs.

We’re a small agency, each user is essential to our process. I consider UM a part of our team, as without them we wouldn’t have the stable IT infrastructure and support to properly service our clients.

Align Wireless
Your proactive tech help was instrumental in moving our business forward and we look forward to engaging your services on an ongoing basis.

Always a pleasure working with you.

CineCity Pictures, Inc.

CineCity is a film production company with offices in Los Angeles and Seattle. We’ve been working with UniversalMac for well over a decade and are familiar with everyone at the company from its founder to the lead techs and accounting personnel. UM has done so much for our company. They’ve been instrumental in helping us purchase, upgrade and install additional Mac’s and iOS devices, all at discount.

Transition between operating systems when upgrading; recovery of thousands of emails and other files when corrupted; coordinating all of our Mac devices so they “play-together” seamlessly, even when working in other countries; install “virtualization" software and upgrades to enable various Windows-specific programs to run on our Macs; securely erasing hard drives prior to disposing of out-dated equipment, etc. And doing all of this both on-site and remotely.  One of the most important additions to our network was an Enterprise-Level, custom firewall that UM researched, installed and tested. This has been instrumental in protecting our network against viruses, malware, and ransomware, and protecting our privacy with VPN connections. Our confidence in UM is so high that we’ve also subscribed to its redundant off-site, encrypted backup system, a critical feature to protect us even when using Wi-Fi while working on films overseas. In fact, we’ve telephoned and emailed UM tech’s when overseas for assistance and they’ve been there for us, despite the different time-zones. We really can’t ask for more than what UM does and so expertly: it’s a bit like having a trusted virtual business partner.